Technology

American Express Plans to Use Blockchain To Improve Customer Experience

Blockchain technology seems to be getting popular with each passing day despite people still finding cryptocurrencies to be controversial. This time, it will be applied for payments.

Firstly, it is essential to understand the difference between blockchain and cryptos. Blockchain is a technology whereas cryptos are digital currencies that make use of blockchain, and just like cryptos American Express appears to be interested in blockchain as well.

Blockchain will make payments secure

With over 33.83 million users in the US, according to Statista, American Express is a powerful name in the industry today. If it appears to be interested in blockchain, then it would be safe to say that blockchain is going mainstream.

The company has been on the lookout to find ways to improve its functionalities while reducing cost and risk.

Financial fraud is one of the most common scams out there, and even a big company like American Express is not entirely safe. However, the good news is that the company is taking steps to provide better security and service to all its customers while making its business more secure and customer friendly.

It recently filed for a patent at the U.S. Patent and Trademark Office. According to the application submitted by the company, it intends to use blockchain system to receive payment confirmation with payment details such as merchant’s identity and the amount transferred.

This is not the first time that American Express has shown interest in such a system, but it is the first time it has shown any interest in using blockchain technology.

The concept is a part of the company’s plan to add some new options to prove payments when a transaction occurs between a merchant and a customer. So far, customers and merchants only get a receipt or a ticket as a proof of payment, but with this technology, they will have a more substantial proof of evidence, which can provide them with more benefits as well.

While the company appears to be planning on using blockchain only to verify transactions, there is no doubt that such a system can have other uses as well.

The applications of blockchain beyond payments

Technology has changed how we do business, making transactions safer, faster and easier.

The company says that data gathered through such technology can be used to give customers access to property as the card used to make the payment can be used to unlock doors in the future. While nothing is set in stone yet, the company appears to be working on such technology, and it might soon come out to be true.

The system once in place would allow users to access places without the need for a ticket. The card would be able to open doors for them with the help of blockchain technology.

There is no word yet on where this system would be hosted, but there is no doubt that public networks can significantly benefit from such a system.

American Express has been on fire lately as it has filed a number of patents in the last few months, most of which seem to be designed to provide customers with a better experience overall.

It has already started working on some of the recently announced plans, such as its custom Membership Rewards program for cardholders, which uses Hyperledger’s technology. Based on this, it can be said that the company would soon be out with updates on this new patent as well.

Michael Wight

Michael is a freelance writer with special interest in finance and technology. He regularly trades cryptocurrencies and loves to share his knowledge with others.

Related Articles

41 Comments

  1. Thanks for your publication on this web site. From my personal experience, often times softening upward a photograph may provide the photographer with a bit of an creative flare. Sometimes however, the soft clouds isn’t just what you had in mind and can usually spoil a normally good snapshot, especially if you anticipate enlarging the item.

  2. A lot of of the things you say is astonishingly accurate and that makes me ponder why I had not looked at this with this light previously. Your piece truly did turn the light on for me personally as far as this specific issue goes. But at this time there is actually just one point I am not really too comfortable with and whilst I attempt to reconcile that with the actual core theme of your position, permit me see just what the rest of the visitors have to point out.Nicely done.

  3. Another thing I’ve noticed is that for many people, poor credit is the consequence of circumstances further than their control. As an example they may have been saddled with an illness and as a consequence they have excessive bills for collections. Maybe it’s due to a employment loss or maybe the inability to go to work. Sometimes divorce or separation can truly send the money in the wrong direction. Many thanks sharing your ideas on this web site.

  4. One thing I’d prefer to say is the fact that before getting more computer memory, consider the machine in which it could well be installed. In case the machine is usually running Windows XP, for instance, the particular memory ceiling is 3.25GB. Installing more than this would just constitute some sort of waste. Make sure that one’s motherboard can handle the particular upgrade volume, as well. Thanks for your blog post.

  5. The crux of your writing whilst sounding agreeable initially, did not really settle well with me after some time. Somewhere within the paragraphs you actually were able to make me a believer but just for a very short while. I however have a problem with your leaps in logic and you might do nicely to help fill in those gaps. In the event that you actually can accomplish that, I could certainly be amazed.

Close